Year-Round Part-Time approx. 20 hrs. per week

Must have open availability Monday through Friday (9:00 am - 6:30 pm) incl. weekends and holidays

General Summary:
Support fellow cast members in their roles. Play an important role in creating a memorable experience for guests through proactive friendly transactions and anticipating their needs. All admissions cast are required to adhere to all Newport Aquarium policies & procedures.

Responsibilities:

• Perform opening and closing duties
• Ability to follow proper cash handling procedures
• Responsible for successful guest entrance into the aquarium
• Enforce all policies in a polite and consistent manner
• Maintain accurate record keeping involving member counts & attendance
• Handle comments, complaints, and suggestions from guests
• Maintain an atmosphere of friendliness, courteousness, and professionalism
• Work with other cast members to ensure a high level of cast/guest interaction
• Assist supervisors and management with any additional duties

Qualifications:

• Basic computer knowledge
• Prior cash handling and customer service experience preferred
• Experience in a similar guest service capacity
• Ability to multi-task
• Demonstrated ability to work effectively in a team-oriented environment.
• High school diploma or equivalent required
• Friendly, outgoing and proactive approach
• Ability to learn and perform all job functions
• Good communication skills a must

Physical Requirements

• Able to spend most of the workday walking/standing in aquarium public spaces
• Ability to learn and perform all job functions